1plus Privacy Policy

This Privacy Policy ("Policy") describes how 1plus ("we," "us," "our," or "the Platform"), accessible at https://1plus.asia, collects, uses, stores, discloses, and protects the personal information of users ("you" or "your") who access or use the 1plus online gaming platform in the Philippines.

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering an account or using any service on 1plus, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

1plus collects personal data that is necessary for the lawful operation of the platform, fulfillment of regulatory obligations, and delivery of a safe and personalized gaming experience. The categories of personal data we collect include:

• Full legal name as it appears on a government-issued ID
• Date of birth (used to verify the 21+ age requirement)
• Residential address (including city, province, and postal code)
• Email address and mobile number
• Government-issued ID number (e.g., Philippine passport, SSS, UMID, or driver's license)

• GCash or PayMaya account details (mobile number only — we do not store PINs or passwords)
• Bank account name and number for withdrawal processing (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Transaction history, including deposit amounts, withdrawal requests, and bonus usage

• IP address and approximate geolocation (used to verify Philippine residency)
• Device type, operating system, and browser version
• Session duration, pages visited, and game activity logs
• Login timestamps and access history

• Records of your interactions with 1plus customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing preferences and communication opt-in or opt-out status

1plus collects personal data through the following means:

Where data is collected from third-party sources, 1plus ensures that such collection is lawful and that the third party has the appropriate authority to share the data with us.

1plus processes your personal data only for specific, legitimate purposes. The table below outlines the primary purposes for which your data is used and the legal basis for each:

1plus will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by law.

1plus does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your data with the following categories of recipients where necessary and lawful:

We engage trusted third-party service providers to assist in operating the 1plus platform. These include identity verification providers, payment processors (such as GCash and Maya), cloud hosting providers, and customer support software vendors. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable Philippine data protection law.

1plus may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

In the event of a merger, acquisition, or sale of all or part of the 1plus business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new entity prior to the transfer taking effect.

The 1plus platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze platform usage. A cookie is a small text file placed on your device when you visit the platform.

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular, and where technical issues occur. Data collected is aggregated and anonymized.
• Preference cookies: Store your language preferences, display settings, and other personalization choices so you don't have to re-enter them on each visit.
• Marketing cookies: Used only with your explicit consent to deliver relevant promotional content. You may opt out of marketing cookies at any time through your browser settings or account preferences.

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies may prevent you from accessing certain features of the 1plus platform, including account login and game play.

1plus retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations.

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years as required by the Anti-Money Laundering Act of the Philippines.
• KYC documents: Retained for five (5) years after the end of the business relationship, or longer if required by a regulatory authority.
• Support communications: Retained for two (2) years from the date of the last interaction, unless the matter is subject to ongoing dispute or legal proceedings.
• Marketing data: Retained until you withdraw consent or request deletion, whichever comes first.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our internal data disposal procedures.

1plus implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 1plus platform
• Bcrypt hashing for all stored passwords — your password is never stored in readable form
• Two-factor authentication (2FA) available for all player accounts
• Regular penetration testing and vulnerability assessments conducted by independent security professionals
• Role-based access controls limiting internal staff access to personal data on a strict need-to-know basis
• Automated fraud detection systems monitoring for suspicious login attempts and unusual transaction patterns
• Secure, redundant data centers with physical access controls

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by 1plus:

To exercise any of the above rights, please contact the 1plus Data Privacy Officer using the contact details provided in Section 12 of this Policy. We will respond to all verified requests within fifteen (15) business days, as required by Philippine law.

The 1plus platform is strictly intended for users who are at least 21 years of age, in accordance with Philippine law governing casino-style gambling. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data in question, and report the matter to the appropriate regulatory authority where required. If you believe a minor has registered on the 1plus platform, please notify our support team immediately.

1plus reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by posting a prominent notice on the platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically to stay informed about how 1plus protects your personal data. Your continued use of the platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 1plus, please contact our designated Data Privacy Officer (DPO). Our DPO is responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. This Policy was last updated in January 2026 and is effective immediately upon publication at https://1plus.asia/privacy-policy.